SATISFACTION GUARANTEE

At VINUT, we stand behind our products and quality controls. If for any reason you are not completely satisfied with an VINUT product you purchased from VINUT or one of our authorized sellers in the United States, we’ll send you a replacement product, let you try another flavor, or provide a refund.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the VINUT 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is limited to original, consumer purchasers in the United States. Guarantee requests must be made within 45 days of your original purchase.

How to Claim The Guarantee

If you purchased from vinut.com:

To submit a Guarantee request, please contact us by emailing orders@drinkvinut.com. You will be asked to provide your order number and the reason you are unsatisfied with the product. You may also be asked to submit photos of your product or its packaging, or provide other information to assist VINUT in processing your request.

If you purchased from an VINUT Authorized Seller:

If you are unable to return your product to the authorized seller from whom you purchased it, please contact us by emailing support@drinkvinut.com. Please have available information regarding where and when you purchased your product, and the reason you are unsatisfied with the product. You will be required to provide proof of purchase, and may be asked to submit photos of your product or its packaging or provide other information to assist VINUT in processing your request.

Guarantee Guidelines

VINUT reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where VINUT concludes that the purchaser has abused the VINUT 45‑Day Satisfaction Guarantee. VINUT may amend or terminate the VINUT 45‑Day Satisfaction Guarantee at any time without notice.  

If you have any questions regarding whether a seller is an authorized seller of our products, please consult our Store Locator page or contact us by emailing support@drinkvinut.com.

The VINUT 45-Day Satisfaction Guarantee applies only to original consumer purchasers and does not apply to wholesale orders, including those placed through any of our wholesale or distribution websites. If you have any concerns with a wholesale order, please email distribution@drinkvinut.com

Effective: April 11, 2024